Complaints and Appeal

Complaints

If you would like to make a complaint about your examination results, there is a procedure in place to do this.

Within five (5) days after the examination date you can submit comments regarding the examination to the course coordinator.

Within ten (10) working days of the publication of your examination results in MyUM, you will be able to have a look at your assessed work (exam inspection). You can then file a complaint to your course coordinator.

It is your course coordinator’s responsibility to announce when and how you can do this. Usually, the date(s) will be printed on the front page of the examination, with the (digital) publication of examination results or on EleUM.

If you can demonstrate that you were not able to make a complaint within the specified period due to circumstances beyond your control, you will be given another ten (10) working days period in which to do so.

In the case of closed questions (e.g. multiple choice questions), you must submit any comments or complaints to the course coordinator within a certain number of days. It is your course coordinator’s responsibility to announce when and how you can do this.

You can request a copy of your multiple choice answer sheet via Surfyourself (SYS) in order to inspect your examination.

You can send a complaint (not being a comment or a complaint as mentioned above) to the Complaints Service Point CSP

Email: complaintsservice@maastrichtuniversity.nl

For more information regarding the Complaints Service Point (CSP)

Additional information: SBE complaints regulations


 

Appeal

Decisions of the examiner

If you and the course coordinator cannot reach an agreement or you are not satisfied with a decision of an examiner, you may submit an appeal to the Board of Appeal for Examinations (CBE), in principle within six (6) weeks’ time after the date of the decision.

Decisions of the Board of Examiners or Examiners

If you are not satisfied with the decision of the Board of Examiners you can lodge an appeal to the Board of Appeal for Examinations (College van Beroep voor de Examens), within six (6) weeks after you received the decision. You may only appeal if a decision has gone directly against your interests.

You may lodge an appeal with the Board of Appeal for Examinations against:

  • A Negative Binding Study Advice (NBSA) as mentioned in the Education and Examination Regulations (EER);
  • Decisions of the Board of Examiners regarding the acquisition of ECTS credits and the passing of examinations;
  • Decisions regarding exemptions as mentioned in Education and Examination Regulations (EER’s);
  • Decisions not of a general nature regarding admission, as mentioned in the Education and Examination Regulations (EER);
  • Decisions of the Board of Examiners or of Examiners.

Please note that you can directly submit an appeal in case you can’t reach a settlement regarding your result for an assessment if you can’t reach an agreement with the examiner(s). Please don’t address the Board of Examiners in such cases, but send the appeal to the CSP.

Procedure

Please download the specific form from the Complaints Service Point CSP website.

Send the form to:
Maastricht University, Student Services Centre,
Attn. Complaints Service Point
P.O. Box 616
6200 MD Maastricht
The Netherlands

Remember to include your name, signature, ID number and study programme in any correspondence.

If you have any further questions regarding objection, appeal or complaint, you can send an email to: complaintsservice@maastrichtuniversity.nl

For more information on the procedures for the Board of Appeal for Examinations, check the following resources: