Service Science Factory

The Service Science Factory (SSF) is an initiative of Maastricht University School of Business and Economics (SBE), that aims to drive service innovation through a hands-on approach by putting service enthusiasts in direct contact with forward-looking companies and organizations. For this purpose the SSF forms multi-disciplinary teams consisting of students (both at Bachelor’s as well as at Master’s level), researchers and academics who for a period of eight (8) to ten (10) weeks work alongside a real-life organization on a service challenge that should lead to a new and innovative service. The work approach is based on team-work, cross-disciplinary collaboration, creativity and flexibility and at the end of each project a formal event is hosted where the service prototypes developed by the teams are presented.

As a student, joining one of the SSF’s innovation projects means that you will have to dedicate an average of eight (8) hours of your time per week to prepare for and attend team meetings, as well as work in sub-groups or individually. Moreover, aside from your actual project work you will also have to attend presentations, workshops / seminars and other events organized by the SSF with the purpose of supporting your project activity.

Upon the completion of the project your participation is evaluated and if satisfactory you might be rewarded with ECTS credits for your efforts and activity. Receiving a satisfactory (positive) evaluation implies that you have attended the required meetings and events, that you have fulfilled your tasks with diligence and that you have maintained a professional and proactive attitude. Your contribution will be evaluated by an academic coordinator within the SSF, as well as by a representative of the company, both of whom are members of your project team.

Bachelor of Science (BSc)

As a BSc SBE student participating in an SSF project, there are two options to obtain ECTS credits:

  • You register for the SSF Capstone assignment (Bachelor’s thesis, as of academic year 2016-2017) and will be awarded the ECTS credits after a positive evaluation of your SSF project or;
  • You register your participation in an SSF project at SBE’s Internship Office and after a positive evaluation you will be awarded 4 ECTS credits enabling you to substitute a non-compulsory BSc skills training.

Master of Science

As a MSc SBE student participating in an SSF project, there are two options:

  • You register for the SSF Master thesis proposal skills training and will be awarded 4 ECTS credits after a positive evaluation of your SSF project and completing successfully an MSc thesis on an SSF-related topic or;
  • You register your participation in an SSF project at SBE’s Internship Office and after a positive evaluation you will be awarded a minimum of 4 ECTS credits and a maximum of 30 ECTS credits as an extracurricular Internship.

For all options you have to adhere to SBE’s registration procedures.

In conclusion, the SSF offers BSc and MSc students a great opportunity to be part of a multi-disciplinary team and collaborate on developing a new and innovative service for a real-life company. This hands-on experience offers great learning and networking opportunities and helps students gain a very practical addition to their studies.

Please check the SSF website for more information: www.servicesciencefactory.com

If you have questions you can send an email to: ssf-sbe@maastrichtuniversity.nl